FAQs

We offer a variety of shipping methods to cater to your needs. Our available shipping methods include:

• UPS Ground: This is our standard shipping option with reliable delivery within a reasonable timeframe.

• 2nd Day Air: If you need your parts quickly, we offer expedited shipping that ensures delivery within two business days.

• NDA (Next-Day Air) - Size and weight restrictions apply: For urgent orders, we provide next-day air shipping, subject to size and weight restrictions.
  

Choose the shipping method that best suits your requirements and enjoy a seamless delivery experience for your restaurant equipment parts.

The delivery time of your package depends on the shipping method selected. Here are the estimated delivery times:

1. UPS Ground: Delivery typically takes 3 to 5 business days, depending on your location.
2. 2nd Day Air: With this expedited shipping method, you can expect your package to arrive within two business days.
3. NDA (Next-Day Air) - Size and weight restrictions apply: This premium shipping option guarantees delivery within one business day, provided your order meets the necessary size and weight restrictions.

Please note that these are estimated delivery times and may vary based on factors such as your location, product availability, and any unforeseen circumstances that may affect shipping.

Once your package is shipped, we will provide you with a tracking number, allowing you to monitor its progress and estimated delivery date.

We strive to process and ship orders promptly to ensure a timely delivery of your restaurant equipment parts. If you have any further questions or concerns about your package's delivery, feel free to reach out to our customer support team for assistance.

1. Visit the Parts-Points website and locate the "Track Order" page or link, typically found in the header or footer section of the website.
2. Click on the "Track Order" link, which will direct you to the order tracking page.
3. Enter the necessary information, such as your order number and email address, in the provided fields.
4. Once you've entered the required information, click on the "Track" or "Submit" button.
5. You will be redirected to a page displaying the real-time tracking information for your order. This will include details about the shipping carrier, tracking number, and the current status and location of your package.

If you encounter any difficulties while tracking your order or have any questions or concerns, please don't hesitate to reach out to our customer support team for assistance. They will be more than happy to help you with any inquiries regarding your Shopify order tracking process.

Placing an order on our Shopify-powered Parts-Points website is quick and easy. Just follow these simple steps:

1. Browse our website and select the restaurant equipment parts you need by adding them to your cart. You can explore different categories or use the search bar for specific items.
2. Once you have added all the desired parts to your cart, click on the "Checkout" button, typically located in the top right corner of the website.
3. Review the items in your cart to ensure they are correct. At this stage, you can also enter any discount codes or promotional offers you may have.
4. Provide the required information for shipping and billing, including your name, shipping address, and payment details. Rest assured that we prioritize the security and confidentiality of your information.
5. Double-check all the information you have entered, including the shipping method and payment details, to ensure accuracy.
6. When you are ready, click on the "Place Order" or "Complete Purchase" button to finalize your order.
7. You will receive an order confirmation email with the details of your purchase, including the order number and an estimated delivery timeframe.

If you encounter any issues during the ordering process or have any questions, our customer support team is available to assist you. Simply reach out to them via the provided contact information, and they will be happy to help.

Thank you for choosing Parts-Points for your restaurant equipment parts needs. We look forward to serving you!

We encourage you to reach out to our dedicated customer support team if you have any questions, concerns, or queries. We're here to assist you every step of the way. Here are the various contact methods available:

1. Phone: You can contact us directly by phone during our business hours. Our phone number is +1********.
2. Email: Feel free to send us an email at sales@parts-points.com Our team will respond to your inquiry promptly.
3. Live Chat: Visit our website and look for the live chat feature, typically located in the bottom corner of the page. Our customer support representatives will be available to chat with you in real-time and address your queries.
4. Contact Form: Fill out the contact form on our website with your details and specific query. We will get back to you via email or phone as soon as possible.

Please provide us with as much information as you can about your query so that we can assist you effectively. Our knowledgeable and friendly customer support team is dedicated to providing you with exceptional service and resolving any issues you may encounter.

Thank you for choosing Parts-Points. We appreciate your business and look forward to assisting you!

No, having an account is not required to place an order on Parts-Points. We offer a convenient guest checkout option that allows you to make a purchase without creating an account.

However, creating an account offers several benefits. By creating an account, you can:

1. Save your shipping and billing information for faster checkout on future orders.
2. Track the status of your orders and view your order history.
3. Easily request returns or exchanges for items.
4. Receive personalized recommendations and exclusive offers.

While creating an account is optional, it can enhance your overall shopping experience and provide added convenience for future purchases. If you decide to create an account, you can do so during the checkout process or by visiting the account creation page on our website.

If you have any further questions or need assistance with the ordering process, please don't hesitate to contact our customer support team. We're here to help!

We accept major credit cards, such as Visa, Mastercard, American Express, and Discover, as well as PayPal.

Yes, we have a hassle-free return and exchange policy. Please refer to
our Returns & Exchanges page for instructions and eligibility.

Once we receive your returned item, it typically takes 3-5 business days to process the return and issue a refund.